If you love shopping from Shein but worry about returns, you’re not alone. Whether the size didn’t match or the product just wasn’t what you expected, knowing the ins and outs of the Shein return policy can save you stress and money. In this article, you’ll learn everything from how long you have to return items, what can’t be returned, to refund timelines and common mistakes. Let’s decode the Shein return experience so you can shop smart and stay confident.
1. What Is the Shein Return Policy?
Shein’s return policy is designed to be straightforward and customer-friendly. According to their guidelines, most items can be returned within 35 days from the date of purchase. This gives customers a generous window to try on their purchases and decide whether they want to keep them.
However, the return must be initiated within this window, and the item must be in original condition—unworn, unwashed, and with tags attached. Shein processes returns only through their official platform, so it’s important not to try sending items back outside of their system.
The brand emphasizes speed and efficiency, with the goal of making returns as hassle-free as possible. Once you understand how their system works, it becomes easier to manage multiple orders and exchanges without confusion.
2. How Long Do You Have to Return Items Under Shein Return Policy?
You have exactly 35 days from the date of purchase to initiate a return. That means if you ordered something on the 1st of the month, you must start the return process by the 5th of the next month.
Keep in mind that this period includes delivery time, so it’s wise to check your order as soon as it arrives. Late returns are not accepted, and once the window closes, there is no way to request an exception.
To make sure your return request gets processed, always use the Shein app or website to initiate the return. They’ll provide a prepaid label and instructions on how to pack and ship the item back. This minimizes errors and ensures your refund isn’t delayed.
3. Which Items Are Non-Returnable Under Shein Return Policy?
Not everything purchased from Shein is eligible for return. Their policy clearly states that certain product categories are non-returnable. These include:
- Lingerie and underwear
- Bodysuits and swimwear
- Jewelry and accessories (with exceptions)
- Beauty products and cosmetics
- Items marked as “non-returnable” in product descriptions
These items are final sale due to hygiene and resale concerns. Always double-check product details before purchasing, especially if you’re buying from one of these restricted categories. Also, personalized or clearance items may be final sale, which will be mentioned at checkout.
4. Step-by-Step Guide to Use Shein Return Policy
How to Initiate a Return?
Start by logging into your Shein account. Head to “My Orders,” select the item you want to return, and click “Return Item.” Choose the reason for return, then download and print the return label provided by Shein.
Packing and Shipping Instructions
Use the original packaging if possible. Secure the item, attach the return label, and drop it off at the designated courier (usually USPS or UPS). You’ll receive tracking information to monitor the return.
5. Does Shein Offer Free Returns?
Yes—but only for the first return per order. If you decide to return multiple items from the same order, only the initial return will be free. For subsequent returns from the same order, a shipping fee (usually around $7.99) is deducted from your refund.
This makes it smarter to try on all items from one order at once and decide what to keep before initiating the return. Combining multiple items into one return shipment is also encouraged to avoid paying additional fees.
6. How Refunds Work Under the Shein Return Policy
Once Shein receives and inspects your return, it usually takes about 5–10 business days for the refund to be processed. The refund is issued to your original payment method or as Shein Wallet credit, depending on what you choose when requesting the return.
Shein Wallet credit is usually faster to receive and can be used immediately for future purchases. However, if you want the funds back in your bank account or card, expect to wait a few days longer.
Also, note that if you return items after the deadline or without following return steps, you won’t receive any refund or store credit.
7. Common Mistakes to Avoid When Using Shein Return Policy
Even though the Shein return process is simple, many customers make avoidable errors. Here are a few common pitfalls:
- Missing the 35-day deadline
- Removing tags or washing items
- Returning non-returnable products
- Not using Shein’s return label
- Failing to get tracking confirmation
To avoid these mistakes, act quickly once your order arrives, and follow the instructions provided in the return section of the Shein website or app. Always keep the courier receipt and tracking number until your refund is confirmed.
Conclusion
Understanding the Shein return policy isn’t just helpful—it’s essential for smart shopping. With a 35-day return window, one free return per order, and a clear list of non-returnable items, Shein offers a fairly consumer-friendly experience. The key is to follow the steps correctly and keep track of your returns. Now that you know the seven essential facts about Shein’s return policy, you can shop with greater confidence and fewer headaches.
For more information, visit Return Policy Buzz
